Delete your Entrapris account

You can delete the account you use for the Entrapris mobile app and the ENTRAPRIS platform. Follow these steps:

• Send an email to privacy@entrapris.com from the email address registered on your Entrapris account.
• Use the subject line: Delete my Entrapris account.
• Include the email address on the account, your full name, and your company name if the account belongs to an organization.
• We will confirm we received the request and may ask you to verify that you control the account before we delete it.
• After we verify the request, we delete the account and the data described below within 30 days.

Email privacy@entrapris.com to start a deletion request. This page does not require you to sign in.

When we complete your request, we delete personal data tied to that Entrapris account, including:

• Account profile information, such as your name, email address, company name, and job title.
• Login credentials for the account.
• Content you created or uploaded in the app or platform under that account, such as business records, documents, and workflow data that belong to the account.
• Usage data and device information that we can associate with the account.
• Support messages you sent us that are stored with the account.

If your account is part of an organization workspace, deleting your user account removes your personal profile and login. Records the organization still needs may remain in the workspace under the organization's control. An organization administrator can request deletion of the whole workspace by emailing privacy@entrapris.com.

We keep a limited set of information after account deletion when we are required to, or when we need it for security and fraud prevention:

• Billing and transaction records, such as invoices and payment references, kept for up to 5 years to meet tax and accounting obligations. Card details are stored by our payment provider, not in the Entrapris account.
• Records we must retain to comply with law, respond to legal claims, or enforce our agreements, kept for as long as that obligation lasts.
• Security and fraud-prevention logs that cannot reasonably be tied back to a full account profile, kept for up to 12 months.

We do not use retained records to operate the deleted account or to send marketing.

Deletion is permanent. You will no longer be able to sign in to the Entrapris app or platform with that account, and deleted content cannot be restored. Active subscriptions should be cancelled before you request deletion so billing stops. Contact hi@entrapris.com if you need help cancelling a subscription.

For account deletion and other privacy requests:

Entrapris Pte. Ltd.
21 Bukit Batok Crescent #09-79
Singapore 658065
privacy@entrapris.com

See also our Privacy Policy.